FAQ

Welcome to our Frequently Asked Questions (FAQs) section. Here you will find answers to the most common questions we receive about our products and services. We hope this section helps you resolve any doubts or issues you may have. If you can't find what you're looking for, please don't hesitate to contact our customer service team. We're here to assist you in any way we can.

My product is not working, what can I do? 

Please make sure that you have followed all the usage instructions correctly and you are not in a non script area. If you still can't get the product to work, please contact our customer service team and we'll be happy to help you resolve any issues you may have. We'll provide you with a quick and efficient solution to ensure that your experience is a satisfactory one. 

How do I open the menu?

There are different ways to open the menu, type in local chat the command of the product you are wearing, e.g /-1 menu alternatively you can use the HUD provided inside the product folder, which will work with all pretty liars product with version 6.0 or above. You can aswell use the provided gesture to open the menu. If you are wearing an older version of our products just hold your for 2 seconds on the product and the menu will appear.

How do i connect my spanker with Lovense?

If you encounter any difficulties while connecting your toy, we provide a comprehensive, step-by-step guide to assist you in troubleshooting and establishing a successful connection.

How do I add my own sounds?

We are excited to announce that the DevKit is now available at our Mainstore.

Can I have a refund?

Unfortunately, we do not offer refunds for our products and services, except in the case of an involuntary double purchase. Once a purchase has been completed, we cannot provide a refund for any other reason, including if the wrong body is purchased by mistake. We are committed to providing the best quality in all our products and services, and we work hard to ensure they meet your expectations. If you have any questions or issues with your purchase, please contact our customer service team and we will do our best to help you resolve it.

Can't find my body in your products, will you add it?

We are committed to providing a diverse and inclusive selection to cater to our customers' needs and preferences. While we cannot make immediate promises, we assure you that we are continuously exploring opportunities to expand our offerings and consider the addition of new body types. Your input is invaluable to us, and we will certainly take it into consideration as we plan for future product developments.

What do I do if I find a bug?

If you find an error or issue with any of our products, please contact us  as soon as possible. To help us efficiently solve the problem, please provide as much information as possible about the error, including how it occurred and what actions were taken just before the problem. You can also send us screenshots if that helps to explain the problem. We appreciate your help in identifying and resolving any issues, and we'll do our best to fix it as soon as possible.

Where and how can I get a redelivery?

To get a redelivery, please visit our  mainstore . There you will find a redelivery terminal. Click on it and you will be redirected to a page where you can choose the product you need to redeliver. If you have any difficulty using the terminal, please contact our customer service team and they will be happy to assist you.

How can I apply as a blogger?

Thank you for your interest in being a blogger for our store! We're excited to hear that you're interested in collaborating with us. Currently, all blogger applications must be submitted through Blogotex, which is located in our mainstore. Be sure to read the requirements and guidelines before submitting your application. We value creativity and quality in our bloggers. Once we receive your application, we will review it and contact you if you are selected. Thanks again for your interest, and we look forward to working with you soon!

Where can I send a sugestion?

We appreciate your suggestions and feedback! To send a suggestion, please contact our customer service through the contact form on our website. You can also send a notecard to Nami Foxpaws or Hattsan Resident. We value all suggestions and constantly work to improve our products and services based on them. Thank you for your interest and we look forward to hearing your suggestions!

I can't access the mainstore.

We're sorry to hear that you're having trouble accessing our mainstore. If the region where our store is located is under a restart, we recommend waiting a few minutes and trying again later. If this is not the case, there are other possible reasons why you may not be able to access it. One possible cause is that you have been banned from the region or blacklisted due to gift card abuse. In any case, please contact our customer service team and they can provide you with more information about your situation and how to resolve it.  

Where can I buy a giftcard?

Unfortunately, we are currently not offering giftcards in our mainstore. We apologize for any inconvenience this may cause. Currently, giftcards are temporarily disabled while we make some improvements to our system. We hope to offer giftcards again in the near future.

I need further assitance.

We're here to assist you in any way we can. If you need further assistance or have any additional questions, please don't hesitate to contact  Nami Foxpaws  or  Hattsan Resident . We are available to assist you via notecard, email, or contact form on our website. We will always do our best to help you resolve any issues or concerns you may have. Thank you for choosing our products and services, and we look forward to assisting you soon!

Can you do a version of all the spankers in one attachment?

Unfortunately, due to the technical limitations of Second Life, it is not possible to create a version of all our spankers in one attachment. Rigged objects in Second Life are not clickable, which means that different triggers are needed on different body attachments to activate each spanker. This makes it impossible to create a version that groups all the spankers in one attachment. If you have any additional questions or need further assistance, please contact us.

Where can I get an affiliate vendor?

Unfortunately, we are currently not offering affiliate vendors in our  store. However, we want to inform you that we are working on implementing an affiliate program in the near future. Once it becomes available, we will post more information on our website and on our social media channels. Thank you for your interest in our affiliate program, and we look forward to offering it soon!

My redelivery is not working!

Unfortunately, if the redelivery is not working, there may be a technical issue. If you made your purchase through the marketplace, you should use the corresponding redelivery from the marketplace to receive your products. If you made the purchase in our physical store, you should use the corresponding redelivery in our physical store. Make sure to use the correct redelivery according to where you made your purchase so that you can receive your products without any issues. If you continue to experience problems with the redelivery, please contact us and we will be happy to assist you.